If you have a question that is not answered in this section, please email us at info@discountjava.com or go to our Contact Us page.

What forms of payment do you accept?
How is my order shipped?
When will my order ship?
How will my shipping costs be calculated?
When can I expect my order to arrive?
Do you ship internationally or to FPO/APO Boxes?
What is your return or exchange policy?
Will I pay sales tax on my order?
How is my privacy protected?
How should I store my coffee?
How should I grind my coffee?
How do I contact you with questions, comments or concerns?

What is a tea or coffee pod?

What forms of payment do you accept?
We accept MasterCard, Visa, Discover and American Express.

How is my order shipped?
Orders shipped within the 48 contiguous states will be shipped DHL Ground. Shipments to Hawaii and Alaska will be shipped via DHL or USPS Priority Mail. Shipments to Alaska and Hawaii will result in additional shipping charges.  We will email you for approval of such shipping charges for orders going to Alaska or Hawaii.

When will my order ship?
Most orders will be shipped within 24 hours of being placed.

How will my shipping costs be calculated?
Shipping charges will be based on the size and weight of your order.  Shipments to Alaska and Hawaii will result in additional shipping charges.  We will email you for approval of such shipping charges for orders going to Alaska or Hawaii.

When can I expect my order to arrive?
You can expect your order to arrive within 3 to 10 business days after your order is placed.

Do you ship internationally or to FPO/APO Boxes?
Sorry, we cannot process international or FPO/APO orders at this time.

What is your return or exchange policy?
If for any reason, within 30 days of purchase, you are not happy with the product you received, contact our Customer Service Representative at customerservice@discountjava.com. We will be happy to issue a Return Authorization Number (RA#) for any merchandise that is in salable condition with the manufacturer’s original packaging. Products returned to us without a RA# will not be accepted and will be returned to you. All returns should be shipped prepaid, insured, with a tracking number for proof of delivery. Returns should be shipped via UPS, DHL, Airborne or FedEx to: Discount Java, 16209 Central Commerce, Pflugerville, TX  78660.  Please write the RA# on the outside of the box. Equipment returns will result in a 30% re-stocking fee.  Please remember that equipment is guaranteed and warranted by the manufacturer, not us. NOTE, the United States Postal Service does not deliver to our physical address. When we receive the product we will issue a credit or a refund for the returned merchandise. Sorry, shipping fees are not refundable.

Will I pay sales tax on my order?
There is no sales tax charged on orders shipped outside of Texas or Louisiana.

How is my privacy protected?
We are committed to protecting your privacy. Please click on the link to review our  Privacy Policy. View the Discount Java Privacy Policy.

How should I store my coffee?
Air is the biggest damaging factor to coffee. Store your coffee in an airtight container, preferably in zip lock bags in a cool dry place. Contrary to popular belief, the freezer and the fridge are not the best place to store your coffee. Coffee absorbs moisture and odors. So regardless of where you prefer to store your coffee, be sure it’s in a zip lock bag or other airtight container.

How should I grind my coffee?
Freshly grinding coffee before brewing is one of the most important steps in achieving a high quality cup of coffee. Coffee should not be ground more than 2 minutes before brewing or major staling (oxidation) begins to take place. Generally speaking, the longer coffee and water are in contact during the brewing process, the coarser the grind should be.

How do I contact you with questions, comments or concerns?
Just click here to locate our contact information.  You can contact us via toll free number, email or snail mail.  Your input is always appreciated!

What is a tea or coffee pod?

A tea or coffee pod is a measured portion of ground coffee or tea, compressed between two biodegradable paper sheets. By using a purpose-built pod machine for coffee or tea, the pod allows anyone to make an excellent cup of coffee or tea in no time. Pods are easy to use, convenient and mess free.